Benefits of our maintenance support
We guaranty 24 hours maintenance support to run customers’ system in stable and good condition.
We guaranty to provide the best supports and services always monitoring customers’ conditions as operational improvement partner. We put our best effort to minimize possible damages and recover with minimum possible down-time when in failure, applying our best knowledge and expertise we’ve obtained.
Our goal is to offer maintenance services that capitalize on the wide variety of knowledge and technologies we have gained to minimize damage when a problem occurs and restore customers’ systems within the shortest time possible.
Customer Support Center
Customer Support Center is a customer exclusive window in the case of system problems and hardware troubles.
Hardware/software specialists correspond to diagnose problems, troubleshoot, and answer operational inquiries.
Supporting for 24 hours
We provide 24 hours of software and hardware support in conformity with Toyota Plant operational calendars.
Remote maintenance
We restore the system rapidly by remote access through networks for troubles or malfunctions of servers/network devices.
Backup unit
We always maintain necessary backup units and repair parts to eliminate possible downtime at customers.We continually manage and supply in order not to lack of backup devices and repairing parts.
Backup units and repair parts are always under severe control to fulfill whenever necessary as many as needed.
System backup
We always get application system backup ready to hand to restore entire system in critical case to minimize downtime.
We do our best effort to re-run customers’ system quickly to minimize possible damages.
Service menu
We guarantee 24 hours support for customers’ stable operation.
On-site maintenance service (8H/12H/24H)
Our on-site maintenance service provides on-site repair by our service engineer in case of hardware troubles.
Our service contract contains backup unit, repair fees, man-hour charges and relevant free parts (except for chargeable parts) under an agreed expense on annual basis.
Send-back maintenance service (with optional backup unit service)
Customers may have option to send failure units to us for repair.
Our service contract contains repair fees, man-hour charges and relevant free parts (except for chargeable parts) under an agreed expense on annual basis.
Periodical inspections
We provide periodical inspection service where you will get regular inspection and preventive maintenance service under annual inspection plan to keep customers’ operations in stable and good condition.
This will help preventing from critical troubles to break out whose remedy requires special skills and expertise such as mechanical part cleansing and calibration, adjustment and replacement of inferior parts that may make noise and cause malfunctions.
“Hello call”
Our service engineers sometimes pay a visit to customers just to say hello to know how things are going with our system or hardware between regular visits. We make use of this opportunity to prevent possible troubles to break out by advising operational Kaizen, environmental improvement, proper usage of our devices, etc. whenever necessary.
We also support routine operations to carry out comfortably by answering questions from customers in casual conversation. This is the service beyond maintenance contract.
Supported areas
We guarantee 24 hours support for customers’ stable operation.
We put our best effort to minimize possible damages and recover with minimum possible down-time when in failure, applying our best knowledge and expertise we’ve obtained.
